Shop Status & Updates

My Update: I will be on vacation for the end of Feb but will be leaving the shop open. Orders will have a longer processing time of 2-3 weeks to account for this. If you have any questions please send a shop message or email to chaoticcraftsco@gmail.com

Shop Notices: Orders shipping to the United States are experiencing delays. Please read through the American Orders & Customs section below for more information.

New Releases: Drink Stats Coasters have been restocked along with the release of 3 new colour options available now!

Product Restocks: Drink Stats Coasters have been restocked along with the release of 3 new colour options available now!

Current Processing Times: The current order processing time is 2-3 weeks. Processing times are not guaranteed and can be from 1-4 weeks. We try to get all orders out ASAP but sometimes delays happen. 

Shipping Time: After an order has reached the postal facility North American orders typically take 5-7 business days to arrive but can sometimes take up to 15 business days. International orders take 1-2 months to arrive. Please note that we have a courier pick up our packages to bring to the postal facility. This can sometimes cause a delay in reaching the postal facility for orders sent out near weekends or Canadian holidays.

American Orders & Customs: We are a Canadian based shop, which means all packages going to the USA will have to go through a border customs check. Customs checks can take anywhere from 3-10 business days. If your package looks to be in one spot for a long time it is most likely going through its customs check and will be back enroute within a couple days. An easy way to tell if your package is in customs is you will see the package in the United States through USPS tracking but it will say "USPS awaiting item". This is normal and means your package will be moving shortly.

International Customs: We are a Canadian based shop, which means all packages shipping internationally will have to go through a border customs check. For orders shipping to Australia, New Zealand or the UK customs checks can take anywhere from 10-20 business days. If your package looks to be in one spot for a long time after receiving tracking information it is most likely going through its customs check and will be back enroute after completion. 

Thanks for checking out the shop status page! If you have any questions feel free to send an email to us at chaoticcraftsco@gmail.com or send us a chat message through the shop. For wholesale inquires please email us at chaoticcraftsco@gmail.com.