Shop Status & Updates

Please be sure to check the location of your package through the ChitChats tracking page (https://chitchats.com/tracking). Check the link at the bottom of the tracking page for the postal service your package is being handed off to.

Once shipped the package is your responsibility to keep track of. There is unfortunately nothing I can do about lost or stolen packages that have been successfully delivered. Be sure to call or visit your local post office ASAP for any issues regarding delivery problems. Check the FAQ page for more details.

I'm looking for influencer partnerships! If you are a supporter of ChaoticCrafts and would like to be involved in potential future collaborations fill out this form: https://forms.gle/VrZXYqfRNzq2xyEo8 This does not guarantee a collaboration but let's me know if you are interested. 

✨Updates & FAQ✨

✨Open Orders Status: A lot of things are changing quickly (USA tariffs & Canada Post Strike) and so during this limbo orders will be slower to ship. 

✨Canada Post Strike: The Canada Post decided to ban overtime hours instead of striking. Please expect increased shipping times for shipments, especially those being shipped to rural areas. There is still potential for a strike and we will post updates if this does occur.

✨Tariff Update: USA shipping is back! There are 2 USA shipping options available:

> Standard postage: tariffs will have to be paid for upon arrival

> Paid tariff postage: tariffs/duties pre-paid included in the postage cost

For at least the next 90 days USA shipping will be available for all American orders. 

✨What to Expect for USA Deliveries: As of now, all orders being shipped to the USA will have to pay a 25-30% tariff fee included in the price of shipping or upon the arrival of your package. If you choose the 'Paid Tariff Postage' option you will not be charged any tariff fee upon the arrival of your package as you have already paid them through the pre-paid duties postage. This tariff charge may increase to 50% after the 90 day period ends in mid August.

✨Whats going to happen moving forward?: With how frequently things are changing I am focusing on switching to North American manufacturing. This process will take a while and during this time ChaoticCrafts will continue to operate as usual.

✨Whats happening with the next collection?: Due to tariff scares and uncertainty the next collection has been delayed.

✨Discord: Join the ChaoticCrafts Discord! Find new wonderful shops and artists, share your setup, chat cozy gaming and crafts, hang out with the community, decide the fate of the shop, and see what's coming next!

✨Current Processing Times: The current order processing time is 1-3 weeks. Processing times are not guaranteed and can be from 1-4 weeks. We try to get all orders out ASAP but sometimes delays happen. Processing times DO NOT include the shipping/delivery time.

✨Shop Hours: Shop hours are when I am online and here to help you out with any questions or concerns you may have! I do not respond to emails or shop chats outside of business hours. If you have messaged overnight or on the weekend I will be sure to get back to you as soon as I can within shop hours

Mon-Fri: 9am-5pm

Closed on Canadian stat holidays.

✨Shop Notices: Orders shipping to the United States are experiencing customs check delays. Packages will look to be sitting in one spot for 5-12 business days. Please read through the American Orders & Customs section below for more information and before reaching out.

✨New Releases: The last releases of the year, the Mini Cloud Deskmats & Tarot Card Mousepads are now available! See you next year for more cozy gaming accessories~

✨Product Restocks: Apparel sizes currently not available will not be restocking and are set to be retired once sold out.

✨Shipping Time: After an order has reached the postal facility North American orders typically take 5-7 business days to arrive but can sometimes take up to 15 business days. International orders take 1-2 months to arrive. Please note that we have a courier pick up our packages to bring to the postal facility. This can sometimes cause a delay in reaching the postal facility for orders sent out near weekends or Canadian holidays.

✨American Orders & Customs: We are a Canadian based shop, which means all packages going to the USA will have to go through a border customs check. Customs checks can take anywhere from 3-10 business days. If your package looks to be in one spot for a long time it is most likely going through its customs check and will be back enroute within a couple days. An easy way to tell if your package is in customs is you will see the package in the United States through USPS tracking but it will say "USPS awaiting item". This is normal and means your package will be moving shortly.

✨International Customs: We are a Canadian based shop, which means all packages shipping internationally will have to go through a border customs check. For orders shipping to Australia, New Zealand or the UK customs checks can take anywhere from 10-20 business days. If your package looks to be in one spot for a long time after receiving tracking information it is most likely going through its customs check and will be back enroute after completion. 

✨Updating/Changing Address: Unfortunately I can no longer change or update an address after an order has been placed. If you need to change an address your order must be cancelled/refunded and then placed again. 

✨Lost Packages: A package can only be considered lost by the postal system if it has had no updates and has been in one location for over 18 business days. If you package has been at a shipping facility for 5-10 business days it is going through its customs check. 

Thanks for checking out the shop status page! If you have any questions feel free to send an email to us at chaoticcraftsco@gmail.com or send us a chat message through the shop. For wholesale inquires please email us at chaoticcraftsco@gmail.com.