Shipping policy

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Once orders have been shipped I do not have control over the order.

International and European Orders - Please read before purchasing:

  • Any VAT tax for European countries will have to be paid on the arrival of your package in the country as I do not charge VAT tax on orders
  • Import fees, customs, duties or taxes occur they are your responsibility to pay and are more likely to occur with international orders
  • International deliveries will be slower due to COVID, customs and USPS services so please account for this delay when placing an international order.
  •  International orders can sometimes take over a month to arrive due to customs and delays.

Shipping & Processing time:

  • All my products are made to order and will require a minimum of 2 weeks processing time before shipment. Shipments can sometimes take up to 4 weeks or more depending on order volume.
  • Shipping within the U.S and Canada normally takes 1-2 weeks but can sometimes take up to 15 business days. This is an estimate and not a guarantee.
  • Please note, that we are not responsible for shipping delays.
  • If import fees, customs, duties or taxes occur they are your responsibility to pay.
  • International deliveries will be slower due to COVID, customs and USPS services so please account for this delay when placing an international order.
  • I ship from Toronto, Canada which means all order must go through customs before being passed off to USPS. If tracking does not show up with USPS tracking please check ChitChats tracking to see the location 
  • ChitChats is the shipping provider I use to ship out my packages - use ChitChats tracking as the preferred method of tracking
  • After a package has been handed off to a carrier I have no control over the package, its location, the time it takes, etc.

    Locations I ship to:

    • Canada
    • United States
    • Australia
    • New Zealand
    • United Kingdom

    I am working on providing other shipping locations but for all EU orders please check out my Etsy! If you have any questions about shipping information please contact me at my email chaoticcraftsco@gmail.com