Shop Status & Updates
Please be sure to check the location of your package through the ChitChats tracking page (https://chitchats.com/tracking). Check the link at the bottom of the tracking page for the local postal service your package is being handed off to.
Once shipped, your package is your responsibility to keep track of. There is unfortunately nothing I can do about lost or stolen packages that have been successfully delivered. Be sure to call or visit your local post office ASAP for any issues regarding delivery problems. Check the FAQ page for more details.
✨Shop Status & Updates✨
✨No More Restocks: Unfortunately, due to everything affecting small businesses this year I had to make the hard decision that there will be no more new physical product releases or restocks. Whatever is currently available in the shop will not be coming back once its sold out. Don't fret, most products were recently restocked with lots still available! Items low in stock will have a⚠️🚨low stock notice in the product description.
⚠️Items Currently Low in Stock:
🚨Cloud Desk Mats: Midday, Horizon, & Dawn
⚠️Mini Cloud Desk Mats: Hurricane & Horizon
🚨The Star Tarot Card Mousepads: Green
⚠️Green Terrarium Coasters
✨Tariff Update: As of now, non-POD orders being shipped to the USA include a 30-35% tariff fee in the price of shipping. With 'Paid Tariff Postage' you will not be charged any tariff or duties fee upon the arrival of your package as you have already paid them through the pre-paid duties postage.
USA shipping on non-POD products is subject to change and may be suspended due to changing customs regulations, postal service availability, and tariff updates.
✨Issues with USA Shipments: With constant tariff changes and stricter customs regulations there have been a lot of issues with packages being shipped to the USA. Here is a breakdown of the current delays:
- Standard Postage Packages: Orders purchased with the standard postage option before the mandatory tariff paid postage came into effect are experiencing delays. Standard postage packages are taking anywhere from 2-4 weeks to arrive to their destination.
- Package Delays: Due to packages being turned away at the border without explanation, postal services are bringing these packages to different entry locations to ensure they pass through customs without issue. As well, some packages may be turned away and then brought to a different shipment location to attempt entry again to pass through customs. If your package is sitting in one location it may be experiencing these delays.
✨Canada Post Strike: The Canada Post has banned overtime hours instead of striking. Please expect increased shipping times for Canadian shipments, especially those being shipped to rural areas.
✨Current Processing Times: It's summer 😎☀️which means the shops a bit quieter than usual. Due to this, the current order processing time is expected to be 2-3 weeks. Processing times are not guaranteed but can be from 1-4 weeks. We try to get all orders out ASAP but sometimes delays happen. Processing times DO NOT include the shipping/delivery time.
✨Discord: Join the ChaoticCrafts Discord! Find new wonderful shops and artists, share your setup, chat cozy gaming and crafts, hang out with the community, decide the fate of the shop, and see what's coming next!
✨Shop Hours: Shop hours are when I am online and here to help you out with any questions or concerns you may have! I do not respond to emails or shop chats outside of business hours. If you have messaged overnight or on the weekend I will be sure to get back to you as soon as I can within shop hours
Mon-Fri: 9am-5pm
Closed on Canadian stat holidays.
✨Shop Notices: Orders shipping to the United States are experiencing customs check delays. Packages will look to be sitting in one spot for 5-12 business days. Please read through the American Orders & Customs section below for more information and before reaching out.
✨Shipping Time: After an order has reached the postal facility North American orders typically take 5-7 business days to arrive but can sometimes take up to 15 business days. International orders take 1-2 months to arrive. Please note that we have a courier pick up our packages to bring to the postal facility. This can sometimes cause a delay in reaching the postal facility for orders sent out near weekends or Canadian holidays.
✨American Orders & Customs: We are a Canadian based shop, which means all packages going to the USA will have to go through a border customs check. Customs checks can take anywhere from 3-10 business days. If your package looks to be in one spot for a long time it is most likely going through its customs check and will be back enroute within a couple days. An easy way to tell if your package is in customs is you will see the package in the United States through USPS tracking but it will say "USPS awaiting item". This is normal and means your package will be moving shortly.
✨International Customs: We are a Canadian based shop, which means all packages shipping internationally will have to go through a border customs check. For orders shipping to Australia, New Zealand or the UK customs checks can take anywhere from 10-20 business days. If your package looks to be in one spot for a long time after receiving tracking information it is most likely going through its customs check and will be back enroute after completion.
✨Updating/Changing Address: Unfortunately I can no longer change or update an address after an order has been placed. If you need to change an address your order must be cancelled/refunded and then placed again.
✨Lost Packages: A package can only be considered lost by the postal system if it has had no updates and has been in one location for over 18 business days. If you package has been at a shipping facility for 5-10 business days it is going through its customs check.
Thanks for checking out the shop status page! If you have any questions feel free to send an email to us at chaoticcraftsco@gmail.com or send us a chat message through the shop. For wholesale inquires please email us at chaoticcraftsco@gmail.com.